Medical Systems Group
Career Paths Within Olympus
Select a job title on the left to learn more about career paths within various groups throughout our company. All of the job descriptions were written by real employees currently working in those roles, so you'll get a true sense of what it's like to work at Olympus on a day-to-day basis. Career paths to explore include:
- Clinical EndoTherapy Specialist (CES)
- Customer Service – Medical Systems Group
- Medical Systems Group - Marketing
- Medical Systems Group - Sales
- Technical Assistance Center (TAC) Support Representative
- Cameras and Audio – Product Manager
Clinical EndoTherapy Specialist (CES)
There is no such thing as a “typical day” as a Clinical EndoTherapy Specialist (CES). Your first and most important job is supporting healthcare facilities that are performing Endoscopic Retrograde Cholangiopancreatography (ERCP), Endoscopic Ultrasound (EUS), and Endobronchial Ultrasound (EBUS) cases.
You will travel extensively within a specified territory conducting follow up meetings and supporting the sales team with the overall growth of Olympus products. One of my favorite activities as a CES is the teaching and supporting of the hospital staff. I also enjoy meeting people and learning what works best for physicians and patients in particular situations related to GI procedures.
We work with physicians, nurses, hospital management and nurse educators within the facilities that I visit. We also work very closely with the Olympus sales folks -- Endoscopy Account Managers and Associate Sales Representatives -- on a daily basis.
In order to be successful in this role you must have a minimum of 2 years ERCP experience and can effectively communicate with physicians, nurses and Olympus sales.
Customer Service –
Medical Systems Group
Customer Service Representatives (CSRs) are a vital part of Olympus’ front-line interaction with our customers including physicians, nurses and medical office staff. Team spirit, a sense of value to the organization and trust in your work are key attributes fostered in this environment.
A typical day for me includes taking a minimum of 35-45 inbound calls, working on quotes and placing customer orders. Tracking shipments or researching prior orders is often necessary. Every day you have the opportunity to interact with several departments such as Sales, Technical Support, Financial Services and Collections. Following up on emails in a timely manner and taking care of urgent requests is imperative, so prioritizing my work as it comes in throughout the day is critical to ensuring success.
Solid organizational skills, a good sense of professional email etiquette and a strong proficiency in the use of a computer are essential to the role. To be considered for the position you must have at least one year of customer service experience, preferably working within a call center environment. If you are someone who enjoys working as an individual contributor on a team where camaraderie and respect is of the utmost importance and you are comfortable with multi-tasking then this could be the team for you!
Medical Systems Group -
Working for Olympus is not just a job. Working for Olympus means contributing to the well-being of patients and ensuring my customers have the right products in front of them. Knowing I have an influence on the positive result of a medical procedure that can improve the lives of other people makes me push myself the extra mile.
In Marketing, every day is different. Some of the tasks require strong internal communications skills in supporting the sales representatives by making sure that they have the proper training and marketing materials to do their job. We serve in a variety of capacities, including product and field marketing, event management, communications and strategic planning. We also develop individual marketing concepts, analyze sales and market trends, prepare product launches and drive market development.
The job also involves significant planned travel to customer locations for meetings and spending a lot of time in OR/Surgical procedures where I get to watch my products being used first hand. This diverse activity makes this job very challenging and fascinating at the same time.
To be successful in this role you must have strong verbal and written communication skills, previous product marketing experience and a bachelor’s degree.
Medical Systems Group –
At Olympus, our salespeople are the face of the company; they are our direct connection to our customers and by extension, to their patients. Our sales teams build and maintain the relationships with our customers that drive our growth. Olympus provides us with the tools and training we need to interact with medical professionals every day.
We work closely with physicians, nurses and other medical professionals, observing procedures and training medical professionals on the safe and effective use of our products. This means that I am constantly on the road travelling throughout my territory. It’s a complex, fast-moving, heavily regulated industry where strong relationships with clinicians and administrative decision-makers are vital.
Our job is to make sure we’re a trusted partner, not just another sales representative. As a sales professional it’s important to have strong communication skills, a high level of customer service and strong follow-up skills. To be considered for an Associate Sales position it is preferred that you have at least a year of sales experience. For a Territory or Account Manager, you must have at least 5 years of sales experience. Check out our open positions today!
Technical Assistance Center (TAC) -
The role of the Technical Assistance Center (TAC) support representative is critical to customers who use Olympus Medical & Surgical products and the software associated with those products. The Technical Assistance Center is comprised of three levels of support engineers, as well as team leads, supervisors, managers and a director. Despite the different levels and titles, we all work together closely, making sure we are able to help our customers. Anything that we can’t resolve over the phone or using our remote connection services we escalate to a field employee to assist the customer in-person.
In a typical day, we’ll answer questions as simple as replacement part numbers and as complex as troubleshooting computer or electronics equipment over the phone. We work with doctors, nurses, hospital biomes’ (technical people like ourselves who work in the healthcare facilities), as well as Olympus sales representatives and field employees to ensure our customers are getting their issues resolved quickly and correctly so that they are comfortable using our equipment. In fact, it is not uncommon for us to receive a call just before or even during a medical procedure!
Our most important goal in TAC is to help our customers through our expertise, patience and sense of responsibility. If you are interested in working for us you should have a background in electronics, excellent phone skills, and be able to provide customers with accurate information efficiently and effectively.
Cameras and Audio –
It is the responsibility of Product Marketing to handle all aspects of marketing our imaging portfolio. We own the four "P's":Product, Pricing, Placement and Promotion. Our product lifecycle also moves at a pretty fast pace due to the highly competitive nature of our market and the speed with which new technologies are introduced.
In my current role as Product Manager, I interact with various departments internally, including sales reps, sales administration and even top management, as well as outside vendors and marketing agencies. Product Marketing functions in a fast-paced environment and you never know what new and exciting opportunity may present itself at any moment
My typical day consists of working with internal teams on new ways to drive sales, developing marketing initiatives to engage customers and managing activities to support accounts. I also continually discuss how to optimize strategies for the product lines.
I enjoy the rewarding challenges that come with my job and the variety of tasks and responsibilities I accomplish on a daily basis. You can’t beat the teamwork and “pull together” attitude of the group.