OLYMPUS SUPPORTVISION™ Offers Real-Time Device Monitoring, Proactive Service, Automated Test Volume Reporting
Los Angeles, July 27, 2004 - Olympus today debuted an Internet-based device management system for Olympus chemistry-immuno analyzers that allows real-time monitoring of instrument performance and proactive service intervention for enhanced customer support.
OLYMPUS SUPPORTVISION™ system automatically and continuously monitors the vital signs of Olympus analyzers including the AU400e®, AU640e®, AU2700® and AU5400® systems. Remote monitoring combined with proactive service reduces downtime and emergency service visits, for consistent system operation. In addition, the system automatically reports test volume data for laboratories using the Olympus cost-per-reportable program.
OLYMPUS SUPPORTVISION system ensures secure data transmission for complete confidentiality. It allows Olympus, whose instruments already have an industry reputation for excellent reliability and uptime, to provide even better customer service and support.
For more information on OLYMPUS SUPPORTVISION system, contact Hiroshi Sekiya, Senior Product Manager, Olympus Diagnostic Systems Group, at 1-800-628-7152, extension 2636.
About Olympus Diagnostic Systems Group
Olympus Diagnostic Systems Group provides innovative solutions that meet the high productivity demands of hospitals, integrated healthcare delivery networks, reference labs, blood banks and pharmaceutical labs. Olympus offers the broadest standardized line of random access chemistry-immuno analyzers, along with lab automation systems, comprehensive patient safety systems, blood bank analyzers and reagents. Olympus solutions save laboratories time, enhance patient safety, maximize productivity, and deliver fast, reliable results.
Olympus is a precision technology leader, designing and delivering innovative solutions in healthcare and consumer electronics worldwide.
Olympus works collaboratively with its customers and its parent company, Tokyo-based Olympus Corporation, to leverage R&D investment in precision technology and manufacturing processes across diverse business lines. These include:
In the U. S. and Canada, Olympus serves healthcare, scientific and commercial laboratory markets with integrated product solutions and financial, educational and consulting services that help customers efficiently, reliably, safely, and easily achieve superior results. Olympus is the leader in gastrointestinal endoscopy and clinical and educational microscopes. The company's market-leading consumer electronics business spans North and South America. For more information, visit www.olympusamerica.com.